When images appear grainy on client photos captured on the iPad, the most likely cause is that the iPad is using Digital Zoom. While the iPhone support Optical Zoom, which is how digital point-at-shoot cameras work, most iPads can only support Digital Zoom. Digital Zoom essentially take the image in the ViewFinder and crops it, causing loss of quality. See "Best Practice in Capturing Before & After Photos"
for more details on Digital vs. Optical Zoom.
How to Fix Capturing Grainy Photos
1. Log in to the RxPhoto Mobile App on your device (iPhone/iPad).
2. Access RxPhoto Settings by pressing on the gear icon on the top left of the Client List.
3. Toggle "ViewFinder Default 2x Zoom" to the off position.
4. Press "Done" to return to the Client List.
Note: When capturing client photos on the iPad, it is best to physically move closer to the client to align the client with the on-screen guides to preserve image quality. Due to the iPad's Digital Zoom, using fingers to pinch to zoom in will also hurt the quality of photos captured on the iPad.
iPhone vs. iPad
For best image results, keep "ViewFinder Default 2x Zoom" in the on position on iPhones, and off position for iPads:
Reviewing Uploaded Photos
For the Doctor The doctor can review client uploaded photos by going to the client's record. At the bottom of their face sheet tap Enter Client’s Record. Then tap the Photos tab at the bottom of the screen. The client’s photos are labeled Client ...
Navigating the Photos Screen - iPad
The photos section in the client's record is where all of the captured photos are stored for the selected client. The most recent images are at the top and left. Tap an image to see it larger on the right side. Tap the full screen icon at the top ...
Uploading Photos & Videos
You can upload a photo or video to the doctor through RxPortal. First tap Submit a Photo, second from the bottom on the home screen. Then tap Upload Media at the bottom of the screen. You can then choose Camera to record a photo or video for upload, ...
Photos Uploading Slowly
RxPhoto stores all client data in its HIPAA compliant cloud server. In order to do this, all data (photos, forms, notes, etc) are first encrypted on the device and then "pushed" to RxPhoto's servers. Successful pushing requires a device (iPhone/iPad) ...
iPad On-Screen Guide Tools - Detailed Tutorials
The video tutorials below illustrate how to use each of the on-screen guide tools available on the RxPhoto Mobile App on the iPad. Jump to a particular video using the links below: Leveling Tool Adjust Aperture Adjust White Balance Upload Photos from ...