My Login Doesn't Work

My Login Doesn't Work

How to Login the First Time and Create Your Pin

In this video, you'll see how to login for the first time using your username and password. You'll also setup your pin code that you can use to login instead.

When logging in for the first time, you’ll use the email address and temporary password sent to you by RxPhoto.

You’ll be asked to create a new password. First, enter the temporary password at the top and then enter your new password twice to confirm. Then tap save.

You can set up a pin code that you can also use to login. This will speed up your access to RxPortal. First create a four digit PIN and then enter it again to confirm and you're logged in. 

    • Related Articles

    • Invitation Email and Temporary Password

      When invited to RxPortal, clients will get two emails. The first is the invitation that explains how the portal works and a blue button that will take them to the portal if they already have the RxPortal app.  If the app is not yet installed, then ...
    • Invitation Text and Temporary Password

      When invited to RX portal by text, clients will get two messages. The first is the invitation with a link to the Portal. The second text will provide the client with the email address to login along with a temporary password to use on the first ...
    • First Login to RxPhoto

      The first time logging in to the RxPhoto app, four things will be slightly different than all subsequent logins:  Username and password required to log in App into screens Create PIN code Retrieve Templates This article will walk you through what you ...
    • Reset Password

      RxPhoto allows you to reset your password directly from the RxPhoto app on your device (iPhone/iPad). This article will walk you through how to reset your password within the app. As you navigate through this article you may expand the screenshots by ...
    • RxPortal - Overview List of Tutorials

      For the Doctor                                             The Doctor's App Overview Video Doctor's Tutorials Inviting a Client to RxPortal Sharing Forms with Client Submission Pending Status Sharing a Completed Form with the Client Photo Uploaded by ...