FAQ
Retrieving Client Data from a Secure Zip File
Upon cancelling an RxPhoto subscription, RxPhoto will prepare a secure zip file of all patient images and forms free of charge. If a practice has fewer than 25 clients, zip files are not prepared, instead, practices may download their client images ...
Grainy Photos on iPad
When images appear grainy on client photos captured on the iPad, the most likely cause is that the iPad is using Digital Zoom. While the iPhone support Optical Zoom, which is how digital point-at-shoot cameras work, most iPads can only support ...
Photo Ghost Several Images Consecutively
RxPhoto allows providers to photo ghost several images consecutively, so that providers may take "after" photos in the same sequence used for "before" photos. Additionally, providers may also choose a set of photos from the "Photos" section of the ...
What is QuickSnap?
RxPhoto offers a QuckSnap option that allows providers to capture photos using grid lines rather than on-screen guides. The QuickSnap option is useful for capturing photos that don't fit into your standard anatomy areas. The QuickSnap option can be ...
Change a Photo's Anatomy Area
RxPhoto allows providers to change the Anatomy Area associated with any photo. This may be useful for photos that are uploaded into the RxPhoto Mobile App from the device (iPhone/iPad) with an incorrect Anatomy Area, or any other photos not taken ...
Transfer Photos Between Client Records
Sometimes providers need to merge two client records. Although RxPhoto alerts you if you enter an already-existing client, if a name is accidentally misspelled or a date of birth is entered incorrectly, RxPhoto will consider it a novel client. In ...
Change a Photo's Encounter Date
RxPhoto allows providers to change the encounter date on any photo. This may be useful for photos that are uploaded into the RxPhoto Mobile App from the device (iPhone/iPad) with an incorrect date, or any other photos not taken within RxPhoto. ...
RxPhoto General FAQs
Below are some of the most commonly asked questions about RxPhoto. If you do not see the answer to your question here, please check out our knowledge base for answers to more questions and instructions/video tutorials on how to use RxPhoto's tools. ...
Access Previously Filled Forms in Client Record
The RxPhoto Mobile App (iPhone/iPad) Forms section of the Client Record allows providers to quickly access and fill out digital forms for everything from Intake Forms to Treatment Flowsheets. Some forms may be specifically for clients to fill out ...
"Please turn on Wi-Fi or enable cellular data for RxPhoto" Alert
RxPhoto requires internet connection to securely login and access RxPhoto features and client records stored in the RxPhoto HIPAA compliant cloud server. There are two ways that a device may access the internet: Wi-Fi or Cellular Data. If the ...
How to Download All Patient Images
RxPhoto allows providers to download all patient images at any time. Downloading images may be done on the RxPhoto Website which can be accessed from any computer browser.
Medical Directors - Filter by Form Status
Filtering forms by their status is an easy way for medical directors to see forms waiting for review. First tap All Clients at the top of the clients list and this will bring up the filter window. Choose form status, and from the popup window, tap ...