RxPhoto requires internet connection to securely login and access RxPhoto features and client records stored in the RxPhoto HIPAA compliant cloud server. There are two ways that a device may access the internet: Wi-Fi or Cellular Data.
If the "Please turn on Wi-Fi or enable cellular data for RxPhoto
" alert appears, the device is not connected via Wi-Fi, and Cellular Data mode in RxPhoto has not been turned on. Please check the device's Wi-Fi connection, or enable Cellular Data mode for RxPhoto (jump to "Enable Cellular Data for RxPhoto
Note: The "Please turn on Wi-Fi or enable cellular data for RxPhoto" alert will never appear on a device that does not have Cellular Data functionality (for instance, iPads that are Wi-Fi only.)
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Turn on WiFi
1. Open device settings.
2. Press on "Wi-Fi."
3. Ensure that Wi-Fi is in the on position.
4. If Wi-Fi is in the off position, press toggle to turn Wi-Fi on.
5. The device will automatically connect to any saved networks.
To Choose a Different Network
1. Press on the appropriate Wi-Fi network from the list of available networks shown on the device.
2. Enter the appropriate network password if prompted.
3. Press "Join" when finished.
4. A check mark next to the network name indicates that the device is connected to that Wi-Fi network.
Enable Cellular Data for RxPhoto
1. Open device settings.
2. Scroll down to view a list of the device's applications.
3. Press on "RxPhoto."
4. Press the toggle next to "Cellular Data" to move it to the on position, enabling Cellular Data for RxPhoto.
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