RxPhoto General FAQs

RxPhoto General FAQs

Below are some of the most commonly asked questions about RxPhoto. If you do not see the answer to your question here, please check out our knowledge base for answers to more questions and instructions/video tutorials on how to use RxPhoto's tools.

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How is my staff trained?


Training is done through a Zoom meeting and typically takes 45 minutes to 1 hour. Your RxPhoto account manager is also available to answer any questions. For new hires or for a copy of the training materials, please see "RxPhoto Beginner Basics."

Is there any equipment to buy?


No. Unlike other clinical photography tools which require the purchase of bulky and expensive equipment, RxPhoto works with your desktop and mobile devices. Note that RxPhoto is an iOS software, meaning it is compatible with Apple devices (iPhone or iPad). The only requirement is that the device is capable of running iOS 12 or higher.

Is there a limit to the number of staff I can have on my account?

No. You can have an unlimited number of users on your account. Standard plans are for 1 location and 3 licenses, meaning 3 users may be logged in simultaneously on 3 separate devices. For information on adding additional licenses or locations, please see the RxPhoto pricing page.

Can my staff use their own device(s)?

Absolutely. Because images are stored on the RxPhoto HIPAA compliant cloud server, and never on the mobile device, your staff is free to use their own personal device. Please have your staff complete HIPAA training to ensure that they do not violate any HIPAA guidelines on their personal device.

Are there any contracts?

There are no contracts and you can cancel at any time. Should you discontinue using RxPhoto, you can easily pull your patient photos down from the cloud. Please contact support at support@rxphoto.com for cancellation paperwork.

Can I import my existing photos?

Yes. It is easy to import and catalog your existing photos into RxPhoto. See "Upload Photos to an RxPhoto Client Record" for instructions.

Is there a limit to the number of photos I can store in RxPhoto?

No. RxPhoto allows you to store an unlimited number of patients and photos.

Are photos stored on my mobile device?

No. when a photo is taken in RxPhoto, it is automatically pushed to a HIPAA compliant cloud server. Images are never stored to the mobile device, which is one of the ways RxPhoto helps practice maintain HIPAA compliance. Please have your staff complete HIPAA training to ensure that they do not violate any HIPAA guidelines on the device.

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